Hoopla

In addition to the 10 hoopla Instant borrows you receive each month, you will now have 5 Hoopla Flex audiobook borrows you can use on specially marked Hoopla Flex Audiobooks.

Unlike Instant titles, Flex titles are not simultaneous-use copies; that is, only one person at a time may borrow a Flex title. If a copy is out on loan, it cannot be borrowed again until returned. If a title is currently out on loan, you may place a hold on the title. You can have up to 5 Flex titles on hold at a time This is similar to how physical books are loaned out by the library.

INSTANT BORROWS

If you have been a long-time user of hoopla, you are likely familiar with Instant Borrows. These titles can be identified by the following icon:

Instant titles are always available and allow for simultaneous usage by multiple patrons, assuming you have monthly borrows remaining.

This borrow limit is set by your local library and the limit will reset at the beginning of the next calendar month. Unused Instant borrows will not roll over into the next month and returning an Instant title will not free up an additional Instant borrow.

FLEX BORROWS

Some titles may be offered on hoopla as Flex Borrows and can be identified by the following icon:

Unlike Instant titles, Flex titles are not simultaneous-use copies; that is, only one person at a time may borrow a Flex title. If a copy is out on loan, it cannot be borrowed again until returned. If a title is currently out on loan, you may place a hold on the title. This is similar to how physical books are loaned out by the library.

If all copies of a Flex title are out on loan, "Wait List" will be displayed above the title artwork.

To place a hold, click on the title to go to the title detail view. Below the Hold button, there will be a display of how many people are waiting per copy. Select the Hold button to place a hold on the title.

Once a title is on hold, the hold may exist in various states, as hoopla provides you with some flexible options. These options are listed below:

Waiting Hold: A title in Waiting hold status can be considered as a traditional hold. You have placed a hold on a title and are in line to access to the title as soon as it becomes available. The title card will be located in the Waiting Holds section in My hoopla / Holds and will display your place in the hold line.

Reserved Hold: When a title on hold becomes available and you are now first in line, the title is considered in Reserved hold status. At this point, you will have a short grace period, as set by the library, to borrow the title or forfeit the hold. If the grace period expires before you borrow the title, you will be removed from the hold list and the title will be offered to the next person in the hold queue. (Note: If the library has Auto Checkout enabled, the title will be borrowed for you automatically and there will be no Reserved hold status. It will appear in the My hoopla / Borrowed view.)

The title card will be outlined in red and be located at the top of the My hoopla / Holds view. The time remaining to borrow the title is displayed on the title card.

Suspended Hold: If you are on the wait list for a title, but do not want to have the title become available for a period of time, you can Suspend the title. This allows you to continue moving up in the wait list line without worry of the title becoming available before you are ready for it. If you reach the first position on the wait list, you will remain there until the suspended hold period ends.

You can cancel your suspension at any time; however, if you take no action, the Suspended state will end after 90 days and you will be back in line for the title.

You cannot Suspend a hold while in the Reserved hold status, during the grace period. In this case, you may Snooze a hold.

The title card will be outlined in yellow and be located in the Suspended Holds section in My hoopla / Holds. The title card will display the time remaining in suspended status.

Snoozed Hold: If you have entered the grace period of the Reserved hold status, you may Snooze the hold if not ready for the title. Snoozing a hold simply allows you to step out of line for 48 hours while allowing others to step ahead, kind of like hitting the snooze button on an alarm clock. Once the Snooze period expires, you are back to first in line for the next available title.

There is not a limit to the number of times you may Snooze a title. You cannot cancel a Snooze.

The title card is outlined in yellow and will be located in the Snoozed Holds section in My hoopla / Holds. The title card will display the time remaining in Snoozed status.

Don't worry, the Libby app isn't going anywhere! eBooks and magazines will still be available in Libby. Audiobooks will just have a new home in hoopla. This means that all audiobook titles will be in one easy and convenient location - even new and high-demand titles!

The move was made to enhance your audiobook experience by reducing wait times for popular titles on Hoopla.

You can check out up to 10 Instant titles every month. You can check out up to 5 Flex audiobook titles at a time, and have 5 more titles on hold. Your checkout limits reset at midnight on the first day of each month.

Yes, you can enjoy up to 5 Flex audiobooks simultaneously. Plus, you can place Holds on Flex titles to secure your spot.

Unfortunately, holds couldn't be transferred from OverDrive to Hoopla. However, you can set up holds and requests for your favorite titles on Hoopla.

Don't worry! Reach out to your local library, and we'll gladly look up your account, so you can resume enjoying digital content on Hoopla.

There will be a small window of time, starting November 21, when high-demand audiobooks will be in the moving process and not available on either hoopla or Libby (aside from hoopla Instant borrow audiobooks). We expect all titles to be fully migrated by December 5.

November 21, 2023